Returns

We want you to be completely satisfied with your purchase from My Yellow Highlighter. If, for any reason, you are not satisfied with your jewelry, you may return it within 14 days of the purchase date. To be eligible for a return, the item must be unused and in the same condition as when you received it, with all original packaging and tags.

Refunds

Upon receiving your returned item and inspecting it, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few days for the refund to appear in your account, depending on your payment provider's policies.

Exchanges

If you would like to exchange an item, please follow the return process as mentioned above, and then place a new order for the item you desire.

Non-Returnable Items

Certain items are non-returnable, including personalized and custom-made jewelry, as well as items that show signs of wear or damage.

Shipping

You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable unless the return is due to our error.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us at contact.myyellowhighlighter@gmail.com

We reserve the right to update or modify this policy without prior notice. It is your responsibility to review this policy periodically and stay informed of any changes.

Shipping Information

Shipping Locations

We proudly offer shipping within New Zealand and, in certain cases, to select international destinations. For international shipping inquiries, please contact us at contact.myyellowhighlighter@gmail.com

Shipping Times

Orders typically ship within 2-3 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.

• For deliveries within New Zealand, you can expect your order to arrive within 5-7 business days.
• International shipping times vary depending on the destination and shipping method selected. Please contact us for specific information regarding international deliveries.

Shipping Costs

Shipping costs will be calculated at checkout based on the weight and destination of your order. We offer various shipping options, including standard and expedited shipping, allowing you to choose the option that best suits your needs.

Order Tracking

You will receive a tracking number in your shipping confirmation email, which you can use to track your order's delivery progress. We partner with reputable carriers to ensure the safe and timely delivery of your jewelry.

Delivery Address

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses. If you need to update your shipping address, please contact us as soon as possible.

International Customs and Duties

For international shipments, please be aware that you may be responsible for customs fees, taxes, and other import duties specific to your country. These charges are not included in the item's price or shipping cost and are the responsibility of the recipient. 

Contact Us

If you have any questions or concerns about shipping or need assistance with your order, please contact us at contact.myyellowhighlighter@gmail.com We are here to provide you with excellent customer service.